Company Description
'Teleperformance English
Jop Details
Nature of work: Call center
Benefits
Salary: up to 20k
Paid training
Medical and social insurance
Transportation provided
Requirements
Flexibility with rotational shifts
Working Conditions
5 working days ( 2 days off )
Rotational shifts
Jop location: 5th-settlement, New Cairo
HR (Waled mohamed )
Role Description
This is a full-time, on-site Customer Service Specialist role located in Cairo. The Customer Service Specialist will handle customer inquiries, provide accurate information, resolve concerns, and maintain a high level of customer satisfaction. Daily tasks include responding to customer calls and emails, managing complaints, troubleshooting issues, and providing proactive solutions to enhance the customer experience. The role requires excellent communication and problem-solving skills while collaborating closely with team members to improve service processes.
Qualifications
- Proficiency in Customer Support and delivering excellent Customer Satisfaction
- Strong Customer Service and Customer Experience management skills
- Exceptional Phone Etiquette and effective communication abilities
- Ability to handle challenging situations calmly and professionally
- Prior experience in a customer-facing role is a plus
- Fluency in English and Arabic is preferred
- Strong organizational and multitasking skills
- High school diploma or equivalent; higher education is an advantage
- Proficiency level of English from ( B1+/B2)
