Customer Service - Chat Account

MICO WORLD is a leading Internet company in the social entertainment industry, offering innovative applications such as MICO, YoHo, TopTop, and SUGO. Operating across more than 150 countries and regions, MICO WORLD has a strong presence in markets like the Middle East, Southeast Asia, North America, Japan, and Korea. With a global user base exceeding 200 million, the company is dedicated to connecting people through social platforms that inspire entertainment and interaction.

This is a full-time on-site role for a Customer Service - Chat Account position, located in Qesm El Maadi. The Customer Service Representative is responsible for interacting with customers through chat channels to address inquiries, resolve issues, and ensure a high level of customer satisfaction. The role involves delivering prompt and professional responses, maintaining effective communication, and contributing to an excellent customer experience. Collaboration with cross-functional teams to address customer feedback and concerns will also be part of the responsibilities.

• Strong skills in Customer Support, Customer Service, and Customer Experience
• Proficiency in Customer Satisfaction and managing customer interactions effectively
• Excellent Phone Etiquette and written communication abilities
• Ability to handle multiple chat conversations simultaneously and resolve issues promptly
• Bachelor's degree or equivalent experience in a related field is preferred
• Prior experience in the social entertainment or technology sector is a plus
• Comfortable working in a fast-paced, dynamic environment