Customer Service Complaints Handler

Qualifications

• Strong complaint management capabilities, including experience handling and resolving customer issues and escalating complex cases when necessary.
• Solid analytical skills to investigate complaints, identify root causes, and interpret data and trends for continuous improvement.
• Demonstrated focus on customer satisfaction, with the ability to manage expectations, de-escalate challenging situations, and maintain a professional, empathetic approach.
• Experience in complaint investigations, including information gathering, documentation, and preparing clear, structured responses.
• Excellent communication skills, both verbal and written, with the ability to explain decisions clearly and adapt messaging to different audiences.
• Strong organizational and time-management skills to handle multiple cases simultaneously and meet response deadlines.
• Proficiency with customer service software, CRM systems, and standard office applications.
• Relevant experience in customer service, support, or operations; prior work in digital solutions or technology environments is an advantage.
• Ability to work on-site in Giza and collaborate effectively with cross-functional teams.
• Diploma or degree in Business, Communications, or a related field preferred, or equivalent practical experience in customer service roles.