Customer Service & Distribution Planner Middle East

Your Tasks

Beiersdorf ME

NIVEA, Eucerin & Labello are just a few examples of the Beiersdorf range of brands which are successful all over the world. Across the Middle East, our brands hold many no. 1 market positions. We strive to reinforce these positions by growing in strategically selected markets and convincing our customers by continuously providing the latest product innovations. In this regard, we continue to count on intensive research, state-of-the-art technologies, perfect marketing strategies, and above all, our competent and dedicated employees.

THE POSITION

Job Purpose

The main purpose of the role is ensuring the highest service level to our customers by successfully managing and improving the entire process. This process includes order receipt until delivery to the customer warehouse. This role will be the single point of contact for all internal and external customer-related queries.

Dimensions

Job Location – Cairo

Position Reporting Line – This position reports directly to the Customer Service & Distribution Planning Manager ME based in Dubai

People reporting to the position – Not Applicable

Accountabilities

Sales Order Processing

• Collect, create, and maintain Standard Operating Procedures for customers, service providers, and internal processes
• Maintain relevant data with regard to assortment and order forms
• Collect, create, and maintain customer Master Data in SAP
• Timely order processing
• Coordinate with Supply & Demand team on stock availability
• Create transparency to customers on order status
• Coordinate with logistics service providers on pick & pack, loading, and delivery
• Manage Logistical Value Added Services (LAS) to deliveries when required
• Ensure that the customer has all required documentation for clearance in case of cross-border shipments
• Monitor deliveries up to the delivery point and Proof of Delivery (POD) receipt
• Keep logistics service providers accountable to agreed KPIs
  
  

Claims and Quality Management

• Acknowledge & investigate all claims from receipt to resolution
• Provide support to QA team where required
  
  

Relationship Management

• Develop Customer Supply Relationship with partners in order to fully understand their daily requirements
• Understand key distribution routes to and warehouse operations at partners. Develop relationships with key distribution, warehouse, and transport personnel at partners
• Proactively investigate and identify the root cause of queries
• Implement improvement processes in order to achieve supply chain optimization and reduce complexity wherever possible
  
  

Reporting

• Provide monthly service level report identifying all losses and reasons
• Weekly updates on sales progress and associated risks
• Various reports related to order management and logistics KPIs
  
  

Your Profile

Job Profile Criteria :

• Qualified Bachelor's Degree (preferably in Engineering or Supply Chain)
• Preffered 1-2 years supply chain work experience (i.e. Customer service, supply chain analyst, etc.)
• Excellent verbal and written communication in English. Fluency in Arabic is an advantage
• Team worker and able to work autonomously with guidance.
• Collaborative with good interpersonal skills; can build strong relationships quickly.
• Dynamic, results-oriented individual with a hands on style
• Strong analytical ability.
• Adaptable to a fast-paced, high-growth, dynamic environment.
• ERP experience (SAP knowledge is an advantage)
• Proficiency on MS Excel and PowerPoint.
  
  

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional Information

For any queries, reach out to Kartik Kulshrestha - Talent Acquisition Lead.