Customer service (English account)

Company Description Alorica is a global customer experience (CX) provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, the company supports organizations from strategy through execution, combining proven performance, deep industry expertise, and advanced technology to deliver measurable results. Alorica is known for pioneering customer experiences, challenging convention, and building strong, values-driven relationships grounded in integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica serves over 250 brands in more than 75 languages. Applicants can explore additional opportunities and learn more about the culture at alorica.com/careers.

Role Description This is a full-time, on-site Customer Service role for an English account, based in Giza. The professional in this position will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services. They will document each interaction clearly, follow established procedures and quality guidelines, and escalate complex cases when necessary. Daily activities include using computer systems and communication tools, meeting performance targets such as customer satisfaction and call handling metrics, and collaborating with supervisors and peers to improve the customer experience.

Qualifications

• Strong English communication skills, including clear speaking, active listening, and professional writing.
• Customer service capabilities such as problem-solving, conflict resolution, empathy, and patience.
• Basic computer literacy and ability to learn customer support systems, CRM tools, and call-center software.
• Time-management and organizational skills to handle multiple tasks, meet performance goals, and follow set procedures.
• Ability to work on-site in Giza, with flexibility for shift-based schedules, including evenings, weekends, or holidays as needed.
• Previous experience in customer service, contact centers, or related fields is preferred but not always required.
• High school diploma or equivalent; post-secondary education is a plus.
• Commitment to Alorica's values of integrity, authenticity, and delivering excellent customer experiences.