Customer Service - (English Account)

Company Description

TP Group, previously known as Teleperformance for nearly 47 years, is a leading global player in the digital business services market. Evolving alongside the AI era, we continue to provide innovative, empathetic, and future-ready solutions for our clients. As a forward-thinking organization, TP is committed to delivering exceptional customer experiences powered by intelligence and modernization. Our mission is to lead with sharpness and compassion while paving the way for a promising future.

Role Description

We are currently hiring for a full-time Customer Service (English Account) role, based on-site in New Cairo. The individual in this position will be responsible for addressing customer inquiries, resolving issues, and providing excellent service through effective communication. Day-to-day tasks include ensuring customer satisfaction, maintaining a professional and empathetic demeanor, and aligning with company standards to enhance the customer experience.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Experience
• Fluency in English is a requirement ( Level B2 )
• A commitment to achieving and maintaining high levels of Customer Satisfaction
• Detail-oriented with the ability to problem-solve and adapt in a fast-paced environment
• Prior experience in customer-facing roles is a plus