Company Description TP Cairo EG is part of a global customer experience and business process outsourcing organization that supports clients across various industries. The Cairo site focuses on delivering reliable, high-quality customer service solutions tailored to international standards. Team members work in a multicultural, fast-paced environment with opportunities to develop professional skills and grow within the company. TP Cairo EG emphasizes structured training, performance-based development, and a supportive workplace culture. The organization values professionalism, collaboration, and strong communication skills in all roles.
Role Description This is a full-time, on-site Customer Service role located in Cairo, requiring English language proficiency at B2 level and welcoming graduates. The role involves handling inbound and outbound customer interactions via phone and other communication channels, addressing inquiries, resolving issues, and providing accurate information. Daily tasks include maintaining professional phone etiquette, documenting customer interactions, following established procedures, and escalating complex cases when necessary. The Customer Service team member is expected to contribute to positive customer experiences, meet performance targets, and adhere to quality and compliance standards. Collaboration with supervisors and peers to improve processes and service quality is an important part of the role.
Qualifications
- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues efficiently.
- Focus on Customer Satisfaction and Customer Experience, ensuring respectful, clear, and solution-oriented communication.
- Professional Phone Etiquette, including active listening, clear speech, and courteous interaction in English at B2 level.
- Good verbal and written communication skills, with the ability to follow scripts and guidelines when needed.
- Ability to work on-site in Cairo in a full-time, shift-based environment, including potential evening or weekend schedules.
- Basic computer literacy and ability to learn customer service software and tools quickly.
- Demonstrated problem-solving skills, resilience under pressure, and a calm, professional approach to challenging situations.
- High school diploma or university degree (graduates preferred); previous customer service experience is an advantage
