Job Description

About the Role

A leading shipping agency at Damietta Port is seeking a qualified Export Customer Service Executive to join our team. The successful candidate will manage end-to-end export customer service operations, shipping documentation, and daily client communications.

Key Responsibilities

Process and issue export bookings, equipment release orders, and shipping advice.
Review Shipping Instructions (SIs) and issue accurate draft and final Bills of Lading (B/Ls).
Maintain daily coordination with clients, shipping lines, and terminal operators at Damietta Port (e.g., DCHCO).
Track vessel schedules, container movements, and cutoff dates, providing proactive updates to customers.
Ensure full compliance with export documentation requirements, including VGM submission and customs clearance deadlines.
Resolve customer inquiries and operational challenges promptly to ensure smooth export shipments.

Requirements & Qualifications

2 to 3 years of experience in Export Customer Service within a Shipping Agency (Mandatory).
Comprehensive knowledge of Damietta Port export procedures and shipping documentation.
Excellent command of written and spoken Business English.
Bachelor's degree in Business, Logistics, Maritime Studies, or a related field.
Strong communication, negotiation, and problem-solving skills.
Proficiency in MS Office and shipping agency management software.

How to Apply

Please complete your application and upload your CV through the following form:

https://forms.gle/b2AB91Cihd1htGvU7