Customer Service II Retention specialist (English C1)

Job Title: Customer Retention Specialist (English Speaker – C1 Level)

Company: INTELCIA Egypt

Location: Silicon Waha, Borg El Arab, Alexandria (On-site)

Employment Type: Full-time

About the Role:

Intelcia Egypt is seeking motivated, articulate, and performance-driven Customer Retention Specialists to join our specialized queue in Borg El Arab, Alexandria. As a Retention Specialist, you will act as a brand ambassador, addressing customer inquiries, resolving complex account challenges, and executing strategic retention efforts to deliver high-quality customer service.

Key Responsibilities

• Handle inbound/outbound calls focused on customer account retention and satisfaction.
• Identify customer pain points and deliver tailored solutions to minimize customer churn.
• Maintain high standards of service quality and achieve key performance metrics (KPIs).
• Communicate clear product values and promotional offers to retain active accounts.

Position Requirements

• Language Proficiency: Advanced (C1) level in English (spoken and written).
• Work Location: Willingness to work on-site at Silicon Waha, Borg El Arab, Alexandria.
• Skills: Strong negotiation, problem-solving, and conflict-resolution abilities.
• Experience: Prior experience in customer service, call centers, or retention queues is a plus.

Compensation & Benefits

• Base Salary: 10,000 EGP basic salary.
• Performance KPIs: Up to $100 based on monthly performance metrics.
• Transportation: Provided company transportation OR a transportation allowance of up to 4,000 EGP.
• Incentives: Unlimited performance-based bonuses + direct sales commissions.
• Professional Development: Fully paid initial training program.
• Insurance: Comprehensive social and medical insurance coverage.

How to Apply

Interested candidates can apply directly via WhatsApp by sending a message containing the word INTERESTED to +20 1112522232 or they can click on Apply.