Manage & act as the focal point for customer queries from Corporate clients - Both UAE & International clients based in GCC or south Asia
Ensure close coordination & rapport with internal functions enabling faster resolution & responses to customer queries
Log & track issues , complaints and assist with RCA
- Provide highest level of service to Corporate Customers both in UAE & overseas
- Understand client needs in order to effectively service the customers
- Maintain quality & SLA while timely & effectively responding to client queries
- Be well versed with product, services, solutions of the Bank's offering, as well as on problem resolution, escalation processes and problem tracking mechanism
- Support implementation of necessary applications and processes to automate the whole process, to minimize time response and to assure a proper identification and monitoring of problem resolution
- University graduate preferable with minimum of 3 years experience in Corporate Customer service
- Prior Cash management and operations experience of 2yrs FI experience will be an added advantage
- Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
- Deep knowledge of tech applications such as CRM, Flexcube, Payment platforms, operational processes activities and customer service.
- Clear understanding of market dynamics and the ability to assess the market going forward.
