Customer Service Manager

MG Developments specializes in real estate investment, tourism development, and construction, with a strong focus on delivering residential, commercial, and administrative projects with integrated services. Established in 1998, the company utilizes cutting-edge technologies and modern construction methods to provide high-quality designs and maximize space utilization. MG is well-regarded for its commitment to excellence, earning customer trust through timely project delivery and adherence to standards. With significant successes in the Fifth Settlement, including projects such as Sky View Mini Compound and Blue Blue in Ain Sokhna, MG continues to expand its investments into high-growth regions like 6th of October City and Sheikh Zayed.

This is a full-time on-site role for a Customer Service Manager, located in Cairo. The Customer Service Manager will oversee daily operations of the customer service team to ensure client satisfaction and service excellence. Responsibilities include managing customer support processes, resolving customer inquiries and concerns promptly, analyzing customer feedback to improve services, and building strategies to enhance the overall customer experience. The role also involves training and mentoring the team to meet performance goals.

• Strong skills in Customer Satisfaction and Customer Service Management
• Experience in Customer Support with a focus on driving positive client experiences
• Proficiency in Analytical Skills to evaluate customer feedback and improve processes
• Excellent Communication skills for effective interaction with customers and team members
• Leadership and organizational skills to motivate and oversee a team
• Proven experience in a customer service or management role, preferably in real estate or associated industries
• Bachelor's degree in Business Administration, Management, or a related field is an advantage