Customer Service Manager

myMayz is your one-stop destination for a wide variety of products, including Fashion, Kitchenware, Tableware, Food, Home, and Garden essentials. With a commitment to quality and style, we aim to simplify and elevate everyday living. Our diverse range of offerings is thoughtfully curated to meet the unique preferences and needs of our customers. Discover the myMayz experience at www.mymayz.com.

This is a full-time, on-site role based in Giza for a Customer Service Manager. The individual in this position will oversee and lead the customer service team, develop strategies to enhance customer satisfaction, and ensure a seamless customer support experience. Responsibilities include resolving customer inquiries, analyzing service metrics, and continuously improving customer experience processes. The Customer Service Manager will serve as a key point of contact, aiming to maintain and enhance relationships with customers while ensuring operational efficiency.

• Proven expertise in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills for problem-solving, decision-making, and analyzing customer service metrics
• Excellent Communication skills, both verbal and written, with an ability to build strong relationships
• Leadership skills with the ability to manage and motivate a team effectively
• Proficiency in customer service software and tools is a plus
• Bachelor's degree in Business, Management, or a related field
• Prior experience in a customer service leadership role