BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
JOB TITL
ECustomer Service Officer (On Ground) | Majid Al Futtaim Entertainment | Operation
s
ROLE SUMMA
RYTo provide exceptional food and beverage service to VOX Cinemas guests, ensuring a high standard of hospitality and a memorable cinema experienc
e.
ROLE PROF
- ILEGreet customers warmly and create a friendly, welcoming environme
- nt.Assist guests with ticket purchases, seat selections, and promotions at the counter or via digital kios
- ks.Handle cash, card, and digital transactions accurately using the POS syst
- em.Provide detailed information about movie schedules, cinema services, loyalty programs, and ongoing promotio
- ns.Upsell tickets, combo deals, and retail items to maximize reven
- ue.Respond professionally to customer inquiries, feedback, and complaints to ensure a positive experien
- ce.Ensure the box office, lobby, and customer service counters are clean, organized, and presentable at all tim
- es.Monitor customer flow and provide assistance to avoid queues or dela
- ys.Coordinate with cinema operations and F&B teams to ensure smooth service and guest satisfacti
- on.Maintain accurate records of transactions, refunds, and reports as requir
- ed.Follow all company policies regarding hygiene, health, safety, and data securi
- ty.Support colleagues and other departments during peak times, special events, and promotio
- ns.Uphold VOX Cinemas and Majid Al Futtaim Entertainment service standards at all tim
es.
REQUIREM
- ENTSMinimum 2 years of experience in F&B or hospitality; cinema or restaurant experience prefer
- red.Strong communication and customer service skills, with a friendly and professional attit
- ude.Ability to work under pressure in a fast-paced, guest-facing environm
- ent.Flexible to work shifts, including evenings, weekends, and public holid
- ays.Adherence to hygiene, grooming, and uniform standards at all ti
mes.
WHAT WE
- OFFERAt Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Joi
- n us!Work in a friendly environment, where everyone shares positive vibes and excited about our fu
- ture.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership M
odel.
