JOB TITLE
Global Snow - Customer Service Officer | MAF Entertainment | Slope
Role Summary
The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.
ROLE PROFILE
- Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process.
- Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.
- Support revenue growth through effective upselling and cross-selling techniques.
- Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures.
- Maintain food hygiene and safety standards to ensure all food and beverages are served safely.
- Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies.
- Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures.
- Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.
Requirements
- Minimum High School Certificate required.
- 0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.
- Strong customer service orientation with a focus on guest satisfaction.
- Excellent verbal and written communication skills.
- Team-oriented, energetic, friendly, and outgoing personality.
- Basic English proficiency and computer literacy required.
