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Customer Service Officer
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This is a Frontline Customer Experience / Digital Ambassador role within retail banking. The position focuses on providing direct customer assistance, resolving service inquiries, and guiding branch visitors toward adopting the bank's mobile apps, online portals, and self-service kiosks.
Customer Assistance: Answer banking inquiries and fulfill daily service requests.
Digital Onboarding: Guide and educate customers on using self-service platforms and mobile banking tools.
Digital Promotion: Actively advocate for and drive customer adoption of digital banking solutions.
Service Delivery: Consistently deliver high-quality, professional customer service.
Education: Minimum Diploma qualification.
Experience: Prior experience in customer service or sales is preferred.
Skills: Strong verbal communication and interpersonal abilities.
Disposition: Comfortable engaging directly with customers on a daily basis.
Availability: Willing to work retail banking hours(If you are rostered to work on a Saturday, they will give you a day off on a weekday)
Please send an updated resume to [Confidential Information] if you are keen to apply for this position
Alfred Lai
EA Reg No: R1545971
EA License No: 21C0434
Job ID: 153750631
Skills:
Microsoft Office, Microsoft Excel, Administration, Customer Service, Iso, Customer Relations, Administrative Work, Data Entry, Microsoft Word, Customer Support, Team Player, Interpersonal Skills
Skills:
service processes , CRM system, customer service, warranties, product specifications, product care, Pricing
Skills:
Work in A Fast Paced Environment, Customer Service, Products and Services Promotions, Positive Attitude, Multi-line Phone, Answering Enquiries From Customers, Resourceful Problem-solving, Security Procedures, Answering Telephones, Teamwork, Front Office Operations, Interpersonal Skills, Handle Customer's Complaints
Skills:
Work in A Fast Paced Environment, Customer Service, Products and Services Promotions, Positive Attitude, Multi-line Phone, Answering Enquiries From Customers, Resourceful Problem-solving, Security Procedures, Welcoming Guests, Answering Telephones, Teamwork, Interpersonal Skills, Handle Customer's Complaints
Skills:
Microsoft Office, Email, Customer Service, Customer Relations, Customer Satisfaction, Administrative Work, Scheduling, Microsoft Word, Screening, appointment scheduling, Customer Support, administrative customer service organisation, Customer-focused Service, phone etiquette, Team Player, Writing, Able To Work Independently, Active Listening
