Customer Service Officer | Properties | Mall of Egypt

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

ROLE SUMMARY
The position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service-related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest-level standards to ensure a pleasant customer experience

ROLE PROFILE

• Ensure Smooth Day To Day Operations Of The Customer Service Information Desk Under The Direction Of Supervisor Customer Service And In Accordance With The Established Customer Service Guidelines In Order To Serve The Customers With Quality Services
• Assist The Visitors / Customers At The Information Desk / Booths By Providing Clear Directions, Information On On-Going / Upcoming Mall Promotional Events / Activities, Answering To Queries (Both On The Phone Or In Person)
• Facilitate Marketing Team In Smooth Running Of Mall Promotions And Events And Actively Promote The Promotional Activities To The Customers.
• Build And Maintain A Positive And Congenial Tenant Relations (With New / Existing) And Others Such As Government And Community Groups In Order To Enhance The Mall Image
• Responsible For Efficient Handling Of The Gift Card At The Booth, Including Maintaining Accurate Inventory Levels And Strictly Following All Related Smbu Finance Procedures
• Perform Meet And Greet Duties For Tour Related Groups, Educational Institutions Etc., Visiting The Assigned Shopping Centre And Assist Them During Mall Tour When Required.
• Responsible For Efficient Handling Of All Routine /Minor Customer Complaints / Enquiries (Both On The Phone And In Person) On A Daily Basis. Ensure That All Customer Complaints / Queries Are Being Handled With The Utmost Courtesy.

REQUIREMENTS

• Bachelor'S Degree In Any Relevant Field.
• Average English
• 1-2 Years Work Experience In Customer Service Field In A Reputed Shopping Centre, Luxury Hotel Industry In Egypt Or Abroad.
• Excellent Communication Skills