Job Description
What You'll Be Doing
Customer Service & Operations
- Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.
- Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.
- Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.
- Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.
Compliance & Process Adherence
- Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.
- Maintain awareness of the branch's Business Continuity Plan (BCM) and take appropriate action during disruptions.
Digital & Service Efficiency
- Drive digital migration, encouraging customers to adopt digital banking channels.
- Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.
Teamwork & Continuous Improvement
- Collaborate with colleagues across functions to achieve shared goals.
- Identify opportunities to improve processes, enhance knowledge, and strengthen team performance
What We're Looking For
Education: Bachelor Degree in any related field
Experience: Minimum 3 years experience in a Customer Service role
Skills
- Analytical Thinking
- Teamwork & Collaboration
- Customer Orientation
- Ability to work with defined policies and procedures
- Strong commitment to accuracy, compliance, and service excellence
- Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers
- Ability to handle structured and routine interactions professionally
