Customer Service Quality Specialist ( French Speaker)

IDS is committed to revolutionizing Records and Data Management by offering a cost-effective, hands-on alternative to traditional solutions. Leveraging deep expertise, IDS transforms documents into valuable digital assets, enabling organizations to efficiently create, process, preserve, and manage their information. Our innovative solutions empower businesses to stay connected and collaborate seamlessly in a world where work happens anytime, anywhere. IDS thrives in creating streamlined processes, ensuring every organization can perform at its best.

This is a full-time, on-site role for a Customer Service Quality Specialist (French Speaker) located in Cairo, Egypt. The position involves monitoring and evaluating customer service interactions to ensure high-quality standards, maintaining customer satisfaction, and delivering exceptional customer experience. Responsibilities include providing feedback to enhance service delivery, analyzing customer interactions, ensuring adherence to phone etiquette, and identifying areas for improvement to drive operational excellence.

• Proficiency in Customer Support, Customer Service, and Customer Experience methodologies
• Strong knowledge of Customer Satisfaction metrics and strategies
• Excellent understanding and application of Phone Etiquette
• Fluency in French and English, both written and spoken
• Excellent communication and problem-solving skills
• Ability to provide constructive feedback and handle performance evaluations delicately
• Experience in a customer-facing role is preferred
• Prior experience in quality assurance in a customer service environment is a plus