Customer Service Representative

1-3 Years

Job Description

Roles & Responsibilities

Answer customers calls and following up on solving their problems and complaints in accordance with the work procedures followed.
Respond to all customers comments on social networking pages along with responding to emails and live chat inquiries in a timely and efficient manner.
Resolve customers issues in a professional and helpful manner.
Provide support for orders and answer questions about products and services.
Escalate issues to the appropriate department as needed.
Maintain a positive and professional attitude at all times.
Initiate outbound calls when needed depending on customer issue processing and confirming orders through mail/chat or calls.

Qualifications

1-2 years of experience in customer service, preferably in an e-commerce setting
Excellent / Fluent English speaker
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Strong problem-solving skills
Ability to work in a fast-paced and deadline-driven environment
Proficiency in Microsoft Office Suit