About The Role
We are looking for a versatile, detail-oriented
Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. This role blends front-line customer service with behind-the-scenes administrative work — you'll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It's a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities.
Key Responsibilities
Customer Service
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Troubleshoot and resolve customer issues, escalating complex cases when necessary
- Process orders, returns, refunds, or account changes as needed
- Maintain accurate, up-to-date records of customer interactions in the CRM system
- Provide clear product/service information and guide customers through policies or processes
Administrative Support
- Manage and organize digital files, records, and documents using cloud-based storage systems
- Schedule and coordinate meetings, appointments, and calendar events
- Prepare, format, and proofread correspondence, reports, and spreadsheets
- Perform data entry and maintain accurate customer and internal databases
- Track expenses, process invoices, and assist with basic bookkeeping tasks as needed
- Support onboarding of new employees or clients, including preparing materials
- Assist various departments (Sales, HR, Operations) with ad hoc administrative tasks
- Identify opportunities to streamline both customer service and administrative workflows
Required Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree a plus
- Excellent verbal and written communication skills
- Strong organizational skills with keen attention to detail
- Ability to multitask and prioritize across customer support and admin duties
- Proficiency in Microsoft Office Suite and/or Google Workspace
- Comfortable navigating CRM, ticketing, or database software
- Reliable high-speed internet connection and a quiet, dedicated home workspace
- Ability to work independently with minimal supervision in a remote setting
- Professional, patient, and solution-oriented demeanor
Preferred Qualifications (Not Required)
- Previous experience in customer service, administration, or office support
- Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk)
- Experience with project management tools (Asana, Trello,)
- Basic knowledge of bookkeeping or invoicing software (QuickBooks)
- Typing speed of 45+ WPM
- Bilingual candidates encouraged to apply
Core Competencies
- Communication — Clear, professional, and friendly across all interactions
- Organization — Manages records, schedules, and tasks systematically
- Empathy — Genuinely cares about resolving customer concerns
- Adaptability — Comfortable switching between support and admin tasks
- Reliability — Consistent, punctual, and dependable in a remote role
- Discretion — Trustworthy with confidential customer and company information
What We Offer
- Competitive entry-level salary (commensurate with experience)
- Fully remote work with flexible scheduling options
- Paid training and onboarding program
- Health, dental, and vision insurance (for full-time employees, if applicable)
- Paid time off (PTO) and paid holidays
- Home office stipend or equipment provided
- Opportunities for growth into senior support, admin, or specialist roles
Work Schedule
- Full-time, Monday–Friday (standard business hours, with some flexibility depending on team needs)
- Remote — candidates must be authorized to work in the applicable country/region and maintain a stable internet connection
How to Apply
Interested candidates should submit a resume and a brief cover letter outlining relevant skills and interest in a combined customer service/admin role. No prior experience required — we value strong communication, organization, and a willingness to learn above all.
Additional Information
