Customer Service Representative (B1 English)

Company Description Hexaware Technologies is a global technology and business process services company with over 31,600 team members across 58 offices in 28 countries. The organization helps enterprises accelerate digital transformation at scale, combining advanced technology with strong customer focus. Hexaware emphasizes a people-first culture, promoting diversity, inclusion, and continuous learning through structured development programs. Team members are encouraged to innovate and grow as the company pursues its vision of becoming the world's most loved digital transformation partner. Hexaware advocates for the positive impact of technology, aiming to improve lives and build a better digital future.

Role Description This is a full-time, on-site Customer Service Representative role based in Cairo. The Customer Service Representative will handle incoming customer inquiries via phone, email, and chat, providing clear and courteous support in B1-level English. Daily responsibilities include resolving issues, answering questions about products and services, and documenting interactions in internal systems. The role involves following established procedures, escalating complex cases when needed, and working with team members to improve overall service quality. The representative is expected to contribute to a positive customer experience by maintaining professionalism, empathy, and accurate communication in every interaction.

Qualifications

• Customer-focused skills: ability to deliver high-quality Customer Service and support strong Customer Experience.
• Service excellence: experience in Customer Support and commitment to achieving Customer Satisfaction.
• Team-oriented mindset: capability to work effectively within a team of Customer Service Representatives.
• B1-level proficiency in English, with clear verbal and written communication.
• Strong listening skills, patience, and problem-solving abilities when handling customer concerns.
• Basic computer literacy and comfort using CRM or ticketing tools; willingness to learn new systems.
• Availability to work full-time on-site in Cairo, with flexibility for shifts as required.
• Prior experience in contact centers or customer-facing roles is an advantage, but motivated entry-level candidates are welcome.

Contact: 01117896906 Email: [Confidential Information]

• If you're ready to take the next step in your career, we'd love to hear from you! Apply now and start building your future with Hexaware.