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Customer Service Representative (Call Center)
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Customer Service Representative (Call Center)
First Gulf BankThis job is no longer accepting applications
Job Description
Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
- Customer Service:_
- Respond to all incoming customer calls promptly
The ideal candidate will have a_proactive approach to problem solving and be someone who takes delight in assisting customers to an exceptionally high level._ You will be communicative (written and spoken), numerate,_highly organized, a strong team player and be able to handle busy periods with a smile and an air of confidence._ You will be seen as someone who constantly displays high levels of Trust, Empathy and Agility in all dealings with both customers and colleagues.
- Respond to all incoming customer calls promptly
Accountabilities:-
- Customer Service:
- Respond to all incoming customer calls promptly, displaying curtesy and professionalism.
- Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.
- Cross Selling:
- Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank
- Outbound Calls:
- As directed by management, in line with contact center targets, to ensure repeat and new business customers.
- Customer Records:
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Corporate Governance & Compliance:Work fully within:
- Risk policies and procedures
- All compliance regulations
- Education / Qualifications:
- Diploma / Bachelors degree / Equivalent Qualification_
- Knowledge:
- Knowledge of Consumer Banking Products & Services (training provided)
- Good understanding of customer needs
- Experience:
- 0 _ 2 years experience in a customer facing role_
- Generic & Specific Skills:
- Excellent Communication Skills
- Bilingual in Arabic and English
- Computer literacy
- Strong Time Management skills_
- Team Player
More Info
About Company
FGB was the third largest bank by assets in the United Arab Emirates, until it merged with the National Bank of Abu Dhabi in December 2016 to form to form First Abu Dhabi Bank, creating the largest bank by assets in the UAE. Established in 1979, FGB is headquartered in the Emirate of Abu Dhabi.