Job Description :
- Conduct outbound calls to customers based on tickets received from inbound channels to resolve their issues effectively.
- Verify and update customer data in the CRM system to ensure accuracy before proceeding with issue resolution.
- Handle customer requests related to financial services, card usage, and account inquiries.
- Confirm double transactions with customers.
- Perform customer retention activities by contacting clients requesting to close their cards, explaining product benefits, and offering suitable alternatives to maintain their relationship with the company.
- Create and escalate tickets related to the internal merchant relations team for resolution and ensuring customers are informed once issues are resolved.
Qualifications:
- Education: Bachelor's degree in Business Administration, Finance, or related field.
- Experience: 1-2 years of experience in a CRM or call center role within the financial services industry.
Skills:
- knowledge of CRM systems and ticketing workflows required.
- Strong interpersonal and problem resolution skills.
