Customer Service Representative - English Speaker

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric services. The company provides high value, customized outsourcing solutions that help clients focus on their core business while improving service to their own customers. Leveraging global coverage, cultural understanding, and industry best practices, ETISAL International designs tailored services to meet diverse business needs. The organization emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to deliver first-class service. ETISAL International continually improves its management and operational standards with a commitment to exceeding client expectations.

Role Description The Customer Service Representative – English Speaker is a full-time, on-site role based in Qesm Misr El Qadimah. The role involves handling incoming customer inquiries via phone, email, or chat, providing accurate information, and resolving issues in a professional and timely manner. Responsibilities include maintaining high customer satisfaction, documenting interactions in the system, and following established procedures and service standards. The representative will collaborate with team members and other departments to ensure efficient resolution of customer concerns and escalation of complex cases when needed. The role also includes meeting performance targets, adhering to company policies, and contributing to a positive, customer-focused work environment.

Qualifications

• Candidates should possess strong skills in Customer Service and Customer Support.
• Candidates should possess skills related to Customer Satisfaction and Customer Experience.
• Candidates should have experience working as Customer Service Representatives or in similar customer-facing roles.
• Excellent spoken and written English communication skills.
• Ability to manage multiple inquiries, prioritize tasks, and work under pressure while maintaining professionalism.
• Strong problem-solving, active listening, and conflict-resolution abilities.
• Comfort with using call center or CRM systems and basic computer applications.
• Bachelor dagree is a Must
• Willingness to work on-site in Qesm Misr El Qadimah and comply with shift schedules.