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Customer Service Representative
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Customer Service Representative
First Gulf BankThis job is no longer accepting applications
Job Description
Job Purpose:-
The Customer Service Representative is a key role in Gulf Bank%27s strategic aim to become the most customer focused bank in the region. As a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.
Before applying for this role
Accountabilities:-
- Banking Transactions:
- Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
- Mail, Telex & ATMCards:
- Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly
- Communication:
- Send, receive and file telex confirmations and ensure transfers are properly processed
- Customers Enquiries:
- Respond to all customer enquiries and requirements in a proactive and professional manner
- Customer service:
- Deliver high quality customer service and exceed satisfaction goalswith every customer contact
- Customer Records:
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Corporate Governance & Compliance:Work fully within:
- risk policies and procedures
- all compliance regulations
- Education / Qualifications
- _Bachelor as degree / Equivalent Qualification_
- Knowledge:
- Knowledge of Consumer Banking Products & Services (training provided)
- Good understanding of customer needs
- Experience:
- 0 _ 2 years experience in a customer facing role_
- Generic & Specific Skills:
- Excellent Communication Skills
- Bilingual in Arabic and English
- Computer literacy (MS Office & BEAM)
- Project Management
- Risk Management
More Info
About Company
FGB was the third largest bank by assets in the United Arab Emirates, until it merged with the National Bank of Abu Dhabi in December 2016 to form to form First Abu Dhabi Bank, creating the largest bank by assets in the UAE. Established in 1979, FGB is headquartered in the Emirate of Abu Dhabi.
Skills:
insurance verification, Patient coordination, Clinic reception, Sales Skills, Customer service
Skills:
Customer Service