Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets to provide reliable, scalable support solutions. Its services are powered by advanced technology, robust operating strategies, and a strong focus on continuous improvement and innovation. Raya CX offers a dynamic, multicultural work environment for individuals who are passionate about customer experience.
Role Description The Customer Service Representative – French (Fluent) is a full-time, on-site role based in Qesm El Maadi. The role involves handling inbound and outbound customer inquiries in French, resolving issues, and providing accurate information about products and services. The representative will manage customer interactions via phone, email, chat, or other channels, ensuring timely responses and professional communication. Daily tasks include documenting cases, following up on pending requests, escalating complex issues when necessary, and maintaining up-to-date knowledge of client policies and procedures. The role also requires meeting performance targets, contributing to a positive team environment, and supporting continuous improvement in the customer experience.
Qualifications
- Demonstrated skills in customer service and customer support, with the ability to handle inquiries and resolve issues effectively.
- Proven focus on customer satisfaction and customer experience, ensuring empathetic, solution-oriented interactions.
- Experience working as a Customer Service Representative or in similar customer-facing roles is preferred.
- Fluency in French (spoken and written) and good command of English for internal communication.
- Strong verbal and written communication skills, active listening, and problem-solving abilities.
- Comfort working in an on-site, fast-paced environment and meeting defined performance metrics.
- Basic computer literacy and ability to learn new systems and tools quickly.
- Previous BPO/contact center experience and familiarity with international clients are advantageous.
- High school diploma or equivalent required; post-secondary education is a plus.
