Customer Service Representative - Hiring UAE National

Job Responsibilities

• Handle customer inquiries through calls, emails, and other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and concerns professionally and within agreed timelines.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Escalate complex or unresolved issues to the relevant teams.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Coordinate with internal departments to address customer requirements.
• Meet defined customer service KPIs, including response time, resolution time, and service quality.
• Maintain a professional and customer-focused approach at all times.

Requirements

• High School/Diploma/Bachelor's degree.
• Previous experience in Customer Service, Contact Centre, Call Centre, or Customer Support preferred.
• Freshers with strong communication skills may also be considered.
• Excellent verbal and written English communication skills.
• Strong customer handling and problem-solving abilities.
• Basic computer and MS Office skills.
• Ability to work in a fast-paced environment.