Customer Service Representative

Company Description

Intelcia is a global outsourcing leader, dedicated to supporting clients for over 20 years through talent, technology, and customized processes. The company provides comprehensive solutions in Multichannel Customer Experience, Business Processes, IT Solutions, and Consulting Services to help clients focus on their core business. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia employs over 35,000 professionals across 85 operational centers. The company aspires to rank among the top 10 global outsourcing leaders and achieve 1.5 billion euros in revenue by 2025.

Role Description

This is a full-time on-site role for a Customer Support Specialist, located in Cairo, Egypt. The responsibilities include providing high-quality customer service, handling customer inquiries and resolving issues to ensure customer satisfaction. The specialist will also offer technical support, address concerns, and collaborate with internal teams to improve service quality. The role requires maintaining professional communication and delivering tailored solutions to meet customer needs.

Qualifications

• Proven experience in Customer Support with a focus on delivering exceptional Customer Satisfaction
• Strong Interpersonal Skills to communicate effectively and build relationships with customers
• Proficiency in Technical Support and the ability to troubleshoot and resolve technical issues
• Strong Analytical Skills for problem-solving and decision-making
• Fluent in English; additional language proficiency is an advantage
• Ability to work in an on-site environment in Cairo, Egypt
• Previous experience in a customer support or call center environment preferred
• Adaptability and a customer-focused mindset