Customer Service Representative
- Posted 28 days ago
- Be among the first 10 applicants
Job Description
Your Responsibilities
As Customer Service Representative, you will play a key role in supporting our international fertilizer trading activities. You will coordinate documentation, invoicing, shipment follow-up and trade finance processes while ensuring excellent customer service and operational excellence.
Key responsibilities
Qualifications & Experience
We are a global leader in the production and distribution of high-quality mineral fertilizers and specialty products for agriculture and industry. With a strong commitment to innovation, sustainability, and customer service, we support farmers, distributors, and industry partners worldwide in achieving reliable growth and long-term success. Our operations span across multiple regions, with a strong footprint in the Middle East, Africa and Asia.
As Customer Service Representative, you will play a key role in supporting our international fertilizer trading activities. You will coordinate documentation, invoicing, shipment follow-up and trade finance processes while ensuring excellent customer service and operational excellence.
Key responsibilities
- Invoicing and ERP transaction processing
- Export documentation management
- Order execution and shipment monitoring
- Customer communication and support
- Trade finance and Letter of Credit administration
- Coordination with suppliers, logistics providers, banks and internal departments
- Month-end support and reporting activities
- Process improvement and documentation compliance
Qualifications & Experience
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance or a related field
- 1-3 years of experience in customer service, logistics, shipping, documentation or international trade
- Experience with export documentation and Incoterms is advantageous
- Knowledge of trade finance instruments such as Letters of Credit and CAD is a plus
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and ERP systems
- Excellent communication skills in English
- Ability to work in an international and fast-paced trading environment
- A dynamic international working environment within the K+S Group
- Exposure to global trade, logistics and supply chain operations
- Career development opportunities within a growing regional organization
- Competitive compensation and benefits package
- Modern office location in Dubai JLT
We are a global leader in the production and distribution of high-quality mineral fertilizers and specialty products for agriculture and industry. With a strong commitment to innovation, sustainability, and customer service, we support farmers, distributors, and industry partners worldwide in achieving reliable growth and long-term success. Our operations span across multiple regions, with a strong footprint in the Middle East, Africa and Asia.
More Info
Job Type:
Industry:
Employment Type:
Key Skills
ERP transaction processing
ERP systems
Shipment monitoring
Export documentation management
About Company
Skills:
Microsoft Office, Customer Service, Civil Engineering, Sales Administration, Quotations
Skills:
Crm Systems, Microsoft Office Suite
Skills:
Microsoft Office, Salesforce, ERPs
Skills:
Customer service, Rental management system, Sales, Invoicing
Skills:
, Microsoft Office, Crm Systems, Customer Service