We are seeking a Customer Service Representative to join a leading retail brand in Dubai. The ideal candidate will deliver exceptional customer experiences, support daily store operations, and uphold the company's service standards.
Key Responsibilities
- Customer Support — Assist customers in-store and via phone/email, ensuring prompt and accurate responses.
- Issue Resolution — Handle complaints professionally and provide effective solutions.
- Sales Assistance — Support customers with product selection, availability checks, and purchase decisions.
- Store Operations — Maintain store cleanliness, stock displays, and assist with inventory checks.
- POS Handling — Process transactions, returns, and exchanges accurately.
- Customer Engagement — Build rapport with customers to enhance loyalty and repeat business.
Requirements
- Experience — Minimum 1–2 years in customer service, preferably in retail.
- Communication Skills — Strong verbal and written communication in English; Arabic is a plus.
- Technical Skills — Familiarity with POS systems and basic computer applications.
- Customer Focus — Ability to remain patient, empathetic, and solution‑oriented.
- Teamwork — Collaborative mindset with a positive attitude.
- Availability — Willingness to work shifts, weekends, and public holidays as required.
What We Offer
- Competitive salary and benefits
- Career growth opportunities within the retail sector
- A supportive and dynamic work environment
- Training and development programs
