Deliver a consistently highquality commercial distribution channel between the organization and its customers by ensuring efficient distribution of products and services that support customer success.
Maintain strong customer focus by responding to enquiries promptly and accurately in line with established service guidelines.
Take full ownership of customer complaints and queries, ensuring proactive followthrough until complete resolution.
Record and update all customer interactions and transactions in the EFreight Suite system with accuracy and attention to detail.
Investigate customer issues thoroughly, ensuring timely resolution and escalating cases to supervisors when necessary.
Provide general administrative and operational support at the local level in alignment with organizational functional requirements.
Perform a range of customer service activities, including upselling, onboarding new accounts, and managing existing customer portfolios.
Address client concerns, resolve problems, and respond to general inquiries and complaints professionally.
Build, maintain, and strengthen longterm customer relationships through regular communication, followups, and service quality checks.
Act as a liaison between clients and internal departments (operations, finance, and others) to ensure seamless service delivery.
Prepare, verify, and issue invoices in accordance with company standards, ensuring timely delivery to the appropriate recipients.
Identify recurring system issues and escalate them to the relevant teams for corrective action.
Support management and the team manager with special projects and provide backup coverage when required.
Perform additional duties as assigned to support overall team and organizational objectives.
