Customer Service Representative (Remote)

Job Title: Customer Service Representative (Remote)

Location: United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), and MENA Region

Employment Type: Full-Time or Part-Time

Position Summary

We are seeking a professional and customer-focused Customer Service Representative to join our remote team supporting clients across the UAE, KSA, and the wider MENA region. This role serves as the primary point of contact for customer inquiries and is responsible for delivering timely, accurate, and high-quality support. The ideal candidate demonstrates strong communication skills, problem-solving abilities, and a commitment to customer satisfaction in a remote work environment.

Key Responsibilities

Respond to customer inquiries via phone, email, live chat, and other digital channels in a timely and professional manner.

Provide accurate information regarding products, services, policies, and procedures.

Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.

Process orders, returns, exchanges, refunds, and account updates accurately.

Document all customer interactions and resolutions within the company's CRM or support system.

Escalate complex or unresolved issues to appropriate departments when necessary.

Follow up with customers to ensure complete resolution and satisfaction.

Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.

Identify recurring issues and provide feedback to improve service quality and operational processes.

Required Qualifications

High school diploma or equivalent required; diploma or bachelor's degree preferred.

One to three years of customer service experience, preferably in a remote setting.

Excellent written and verbal communication skills in English; Arabic proficiency is highly preferred.

Strong problem-solving and conflict-resolution skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in CRM systems, email platforms, and Microsoft Office or Google Workspace.

Reliable high-speed internet connection and a professional home workspace.

Ability to work flexible hours based on regional business needs.

Preferred Qualifications

Experience supporting customers within the UAE, KSA, or broader MENA region.

Familiarity with ticketing systems such as Zendesk, Salesforce, or similar platforms.

Experience working in a metrics-driven environment.

Strong attention to detail and organizational skills.

Work Environment

This is a fully remote position supporting customers across the UAE, KSA, and MENA region. The role requires self-motivation, accountability, and strong virtual communication skills. Regular team meetings, training sessions, and performance reviews will be conducted online.

Compensation and Benefits

Compensation is competitive and aligned with regional market standards. Eligible employees may receive performance-based incentives and benefits in accordance with company policies and applicable labor regulations. Opportunities for professional development and career advancement are available.

Application Process

Interested candidates should submit a resume outlining relevant experience and qualifications. Qualified applicants will be contacted for further evaluation. We are committed to equal opportunity employment and maintaining a diverse and inclusive workplace.