Job Summary
The Sales Associate supports the centre's sales and customer operations by assisting with student enrolments, handling enquiries, and providing administrative and operational support to ensure a seamless and positive customer journey. This role works closely with the Enrolment Sales Manager and Centre Leadership to achieve sales targets while delivering an excellent customer experience.
Salary: AED 5,700 6,200
Incentives: AED 500 4,500 (performance-based)
Key Responsibilities
Sales & Customer Enrolment
- Assist in conducting sales consultations with walk-in customers, inbound leads, and trial lesson attendees.
- Support the full enrolment journey, including trial scheduling, lead follow-ups, and closing enrolments.
- Maintain high conversion rates through persuasive, needs-based selling and clear communication.
- Confidently present and explain programme offerings, pricing, packages, and promotions to parents and students.
- Update sales reports, track daily leads, and maintain accurate CRM records.
Customer Service & Relationship Management
- Provide prompt, professional, and clear communication in fluent English via phone, WhatsApp, email, and in-person interactions.
- Deliver a warm and engaging experience during trials, enrolments, and post-enrolment support.
- Support daily centre operations by ensuring a clean, organised, and welcoming environment.
- Handle customer feedback and concerns professionally, escalating complex issues when necessary.
Administrative & Operational Support
- Assist with class scheduling, teacher coordination, and attendance tracking.
- Support centre events such as recitals, open houses, and marketing activities.
- Ensure accurate documentation of enrolment contracts, payments, and student records.
- Handle basic cashiering duties, including fee collection, receipt issuance, and payment updates.
Requirements
- Very fluent and confident English communication skills (spoken and written) are mandatory.
- Preferably 35 years of experience in sales, customer service, or front-facing roles (retail, hospitality, education, or service industry preferred).
- Sales-driven, confident, and comfortable engaging parents and children in English.
- Strong interpersonal skills with a professional and friendly presence.
- Proactive, well-organised, and able to multitask in a fast-paced environment.
- Willing to work retail hours, including weekends and public holidays.
- Basic computer proficiency (Microsoft Office, CRM systems).
