Customer Service Representative

Company Description

SEED is a medical clinic in Doha, Qatar, that combines ancient wisdom and modern knowledge to create a holistic ecosystem of complete health, nourishment, and healing. Our mission is to provide a sanctuary for individuals seeking to improve their well-being through integrated approaches. We focus on nurturing the mind, body, and spirit through a range of services designed to promote balanced living. Join our team to be a part of this transformative journey in wellness.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will be responsible for handling customer inquiries, providing support and assistance, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer questions, resolving complaints, maintaining records of customer interactions, and communicating effectively with other departments to provide timely solutions.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience in ensuring Customer Satisfaction and resolving customer issues
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Strong problem-solving abilities
• Proficiency in using customer management software and tools
• Prior experience in the wellness or health industry is a plus
• Bachelor's degree in Business Administration, Hospitality, or related field preferred

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms