We're Hiring: Customer Service Representative (Arabic & English)
Starco Holding – E-Commerce Department
Location: City Stars, Cairo (On-Site) | Employment Type: Full-time | Department: E-Commerce
Starco Holding's E-Commerce department is seeking a Customer Service Representative fluent in Arabic and English to manage customer communications across all current and future Starco Holding e-commerce websites. This role requires strong multi-tasking abilities and close coordination with multiple internal departments to ensure every customer inquiry is resolved efficiently and professionally.
Responsibilities:
- Handle customer inquiries across all current and future Starco Holding e-commerce websites via chat, email, and phone
- Respond to and resolve customer inquiries in both Arabic and English
- Coordinate with the Fulfillment department regarding new order inquiries, refunds, and exchanges
- Coordinate with the Accounting department to process and follow up on refunds and exchanges
- Track order status, shipping updates, returns, and exchanges, ensuring timely communication with customers
- Follow up consistently with relevant departments until each inquiry is fully resolved
- Oversee that all customer inquiries are answered professionally and within service standards
- Maintain organized documentation of customer interactions, cases, and follow-ups
- Identify recurring issues across departments and report patterns to management
- Manage multiple ongoing inquiries simultaneously across different websites and departments
Requirements:
- Fluency in Arabic and English (written and spoken) — required
- Previous experience in customer service, preferably within e-commerce, retail, or order fulfillment
- Strong organizational skills with the ability to manage multiple tasks and priorities at once
- Proven ability to follow up effectively across different departments (accounting, fulfillment, logistics)
- Excellent written and verbal communication skills
- Familiarity with CRM and order management systems
- High attention to detail and strong problem-solving skills
- Ability to work independently while maintaining consistent, professional communication standards
- Must be based in or able to commute to City Stars, Cairo, for on-site work
