Customer Service Representative

Customer Service Representative fo Tokai MEA

Location: SAIF Zone, UAE

Company: Tokai Optecs

About Us: Tokai Optecs is a Belgian/Japanese joint venture established in 1995, renowned for our innovative lens materials, advanced lens designs, and high-tech manufacturing processes. We collaborate with top-level opticians globally to provide unique, high-end optical solutions tailored to meet diverse customer needs.

Position Overview: We are seeking a dedicated Customer Service Representative to join our team. This role is crucial to ensuring that our clients receive the highest level of support and satisfaction. You will be responsible for managing customer inquiries, processing orders, and providing product information. Experience in the ophthalmic industry is preferred. We are also looking for candidates with a strong background in customer service and excellent communication skills.

Key Responsibilities:

• Respond promptly and effectively to customer inquiries via phone and email.
• Process orders and ensure accurate entry into our systems.
• Provide detailed product information and guidance to customers, ensuring they understand the benefits and features of our products.
• Handle and resolve customer complaints with professionalism, seeking to improve customer satisfaction.
• Collaborate with internal teams to ensure customer orders are fulfilled accurately and on time.

Qualifications:

• Previous experience in a customer service role, preferably in th optalmic industry.
• Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
• Proficiency in Microsoft Office and experience with CRM systems.
• Fluency in English and Arabic is required; knowledge.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive attitude with a strong focus on customer satisfaction.

Why Join Tokai Optecs

• Be part of a pioneering company known for its unique optical technologies.
• Work in a collaborative and dynamic environment where your contributions are valued.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

• How to Apply: If you are passionate about customer service please submit your resume and cover letter to [Confidential Information] with the subject line Customer Service Application. Applications will be reviewed until the position is filled.