Job Description

Role Description The Customer Service Representative at Bsp Voice is a part-time, hybrid role based in Abu Dhabi, with some work-from-home flexibility. In this role, the representative responds to customer inquiries via phone, email, and chat, ensuring timely and accurate information. Daily responsibilities include resolving issues, guiding customers through processes, documenting interactions in internal systems, and following up to ensure customer satisfaction. The representative maintains professional phone etiquette, escalates complex concerns when needed, and collaborates with team members to improve overall customer experience. This position requires consistent communication, adherence to company policies, and a commitment to delivering reliable, courteous service in both on-site and remote settings.

Qualifications

Strong customer-facing skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.
Ability to foster positive Customer Experience and maintain high Customer Satisfaction through proactive, empathetic communication.
Professional Phone Etiquette and clear verbal communication skills for handling calls and follow-ups.
Good written communication skills for email and chat support, with attention to detail and accuracy.
Basic computer literacy, including use of CRM or ticketing systems, and ability to learn new tools quickly.
Ability to work in a hybrid environment in Abu Dhabi, manage time independently, and adapt to changing customer needs.
Previous experience in customer service or call center roles is preferred but not required; training may be provided.
Language proficiency in English; additional languages commonly spoken in Abu Dhabi are a plus.