Customer Service Sales Specialist

Company Description

Sutherland is a global leader in customer experience and digital transformation, working with renowned brands to deliver innovative solutions. Specializing in Artificial Intelligence, automation, cloud engineering, and advanced analytics, we empower businesses to achieve scalable transformation and operational excellence. With 363 unique inventions, including 250 AI-based technologies, we drive innovation to optimize business operations and create revolutionary customer experiences. Our advanced digital engineering services and as-a-service solutions enable rapid, seamless change for organizations worldwide.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Cairo. The Customer Service Representative will be responsible for addressing customer inquiries and resolving issues accurately and promptly. Daily tasks include managing customer support interactions, maintaining a high level of customer satisfaction, ensuring excellent customer experiences, and liaising with relevant departments to address complex customer needs. The role requires providing exceptional service to reinforce customer loyalty and optimize service delivery.

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• English level B2/C1
• Flexibility with night and overnight shift
• sales experience