Customer Service Specialist

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This is a full-time on-site role for a Customer Service Specialist based in New Cairo. The specialist will handle customer inquiries via phone and email, ensuring a high standard of customer satisfaction. Responsibilities include assisting customers with product information, resolving complaints, processing orders, handling returns, and following up to ensure a positive customer experience. The role requires accurate documentation of interactions and collaboration with other teams to resolve customer concerns effectively.

• Customer Support and Customer Service skills to manage inquiries and resolve issues professionally and efficiently.
• Focus on delivering exceptional Customer Satisfaction and enhancing the overall Customer Experience.
• Proficiency in Phone Etiquette to communicate effectively and sympathetically with customers.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and meet deadlines.
• Proficiency in relevant office tools and CRM systems.
• Prior experience in a customer service role is a plus.
• Bachelor's degree or equivalent education is preferred but not mandatory.