Customer Service Specialist || B2 English Speakers

Company Description

iQor is a global customer experience business process outsourcing (CXBPO) partner that supports leading brands with intelligent, data-driven service solutions. With 45,000 employees across 11 countries, the company combines three decades of CX expertise with AI-enabled technologies to enhance every stage of the customer lifecycle. Through its CXBPO, Growth as a Service, and infinityAiQ offerings, iQor delivers scalable support that drives acquisition, engagement, and retention. The organization emphasizes a people-first culture, measurable performance, and continuous innovation. Recognized as a Great Place to Work® and strengthened by recent acquisitions in sales, marketing, and CX, iQor offers opportunities to grow within a dynamic, global organization.

Role Description

As an English Customer Service Representative, you will be the first point of contact for customers and will play a key role in supporting them throughout their travel journey. Your main responsibility will be to handle customer inquiries professionally, provide accurate information, resolve issues efficiently, and ensure every interaction reflects a high standard of service. You will assist customers with travel-related requests, booking support, account inquiries, and service updates while maintaining a positive and solution-oriented approach.

Location: New Cairo

Requirements:

• Fluent English (B2/C1)
• Graduates only
• Strong communication and customer service skills
• Customer service experience is a plus

What We Offer:

• Competitive salary package
• Medical & Social Insurance
• Transportation provided
• Paid training
• Career growth and development opportunities
• Supportive and dynamic work environmen