Customer Service Specialist ( B2+)

RAYA Customer Experience (RAYA CX) delivers next-generation business process outsourcing (BPO) and customer experience management solutions, serving clients across various industries globally. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Operating from highly skilled labor markets, the organization provides innovative services supported by advanced technologies and robust strategies to ensure continuous improvement and client satisfaction.

This is a full-time, on-site role for a Customer Service Specialist at RAYA CX, located in Qesm El Maadi. The Customer Service Specialist will handle customer inquiries, offer resolutions, and ensure customer satisfaction through excellent communication and service delivery. Core responsibilities include managing customer interactions via phone, problem-solving, and maintaining high service quality to enhance overall customer experience.

• Strong skills in Customer Support, Customer Satisfaction, and Customer Service
• Proficiency in Customer Experience and Phone Etiquette
• Ability to effectively communicate and resolve issues in a clear and professional manner
• Proven capacity to build positive relationships with customers
• Fluency in English (B2+ level or higher) is required
• Strong problem-solving abilities and multitasking skills
• Previous experience in customer service roles is preferred but not mandatory