Customer Service Specialist (Emirati National)

About Us

We offer dynamic solutions that create recruitment opportunities.

We are seeking two motivated and professional Emirati Nationals to join our high-performing call center team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early-career professionals to grow within a prestigious organization.

Key Responsibilities

• Customer Support: Handle inbound and outbound calls, emails, and live chats professionally.
• Issue Resolution: Identify customer needs, clarify information, and provide immediate solutions or escalate complex issues to the relevant department.
• Data Management: Accurately update customer records and interaction details in the CRM system.
• KPI Performance: Meet and exceed individual performance targets, including Average Handling Time (AHT), Quality Scores, and Customer Satisfaction (CSAT).
• Product Knowledge: Maintain an up-to-date understanding of company products, services, and policies to provide accurate information.
  
  

Requirements Requirements & Qualifications

• Nationality: Must be a UAE National (with Family Book).
• Experience: 1–2 years of experience in a call center, customer service, or administrative role.
• Education: Minimum of a High School Diploma ; a Diploma or Bachelor's degree in Business Administration, Communications, Marketing, or a related field is preferred.
• Languages: Full fluency in Arabic and English (verbal and written).
• Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM software.
  
  

Core Competencies

• Excellent verbal communication and active listening skills.
• Patient and empathetic approach to handling customer complaints.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and a positive, can-do attitude.
  
  

Benefits

• Competitive Salary: Starting at AED 10,000+ per month.
• NAFIS Program: Full eligibility for NAFIS monthly salary top-ups and pension contributions.
• Career Growth: Access to structured training programs and clear paths for internal promotion.
• Environment: Work in a modern office at Dubai Outsource City with a diverse and supportive team.