Customer service specialist (English speaker B2)

Company Description

Intelcia is a global leader in outsourcing, providing tailored solutions that combine talent, technology, and processes to meet international standards. With over 20 years of expertise, Intelcia supports clients through its comprehensive services, which include Multichannel CX Solutions, Business Processes, IT Solutions, and Consulting. Operating across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia has a presence in 85 operational centers and employs more than 35,000 professionals. The company is committed to becoming one of the top 10 global outsourcing players with a target of reaching 1.5 billion euros in revenue by 2025.

Role Description

This full-time, on-site role is based in Cairo, Egypt, and seeks a dedicated Customer Service Specialist fluent in English. Responsibilities include handling customer inquiries, providing exceptional support, ensuring customer satisfaction, maintaining professional phone etiquette, and enhancing the overall customer experience. The role involves effective communication and problem-solving to achieve a seamless and positive customer journey.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Experience
• Ability to prioritize Customer Satisfaction and deliver exceptional service
• Proficiency in Phone Etiquette and professional communication
• Fluency in English, with excellent verbal and written communication skills
• Problem-solving and interpersonal skills to manage customer queries effectively
• Previous experience in a relevant customer service role is a plus
• Ability to work in a fast-paced environment and as part of a team