Customer Service Specialist (English speakers)

Company Description 

Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering.

Key Responsibilities:

• Provide first-line technical support to customers via phone.
• Troubleshoot and resolve hardware and software issues.
• Guide users through troubleshooting steps.
• Analyze technical problems and ensure timely resolution.
• Document incidents, troubleshooting steps, and resolutions in support systems.
• Escalate complex issues when required.
• Collaborate with internal teams to improve support processes and knowledge bases.
• Maintain a high level of customer satisfaction.

Requirements:

• English proficiency: B2/C1.
• Graduates and dropouts are welcome to apply.
• Good communication and problem-solving skills.
• Basic technical troubleshooting knowledge.
• Flexibility to work rotational shifts.
• Customer-focused mindset.
• Ability to work effectively in a fast-paced environment.

Job Details:

• Location: New Cairo
• Work Model: On-site
• Position: Technical Support Representative