Customer service specialist (English speaking)

Company Description

Intelcia is a global outsourcing leader with 20 years of experience providing tailored services by integrating talents, advanced technologies, and efficient processes. The company offers comprehensive solutions, including Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. With a presence in Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia operates in over 85 centers and employs more than 35,000 professionals worldwide. Driven by its mission to empower clients to focus on their core business, Intelcia is committed to becoming one of the top 10 global outsourcing players and achieving 1.5 billion in revenue by 2025.

Role Description

This is a full-time, on-site role for a Customer Support Representative based in Cairo, Egypt. The role involves responding to customer inquiries via various channels, resolving customer issues, ensuring high levels of customer satisfaction, and troubleshooting client challenges effectively. The representative will work collaboratively with team members to ensure a seamless customer experience while meeting performance metrics.

Qualifications

• Experience in Customer Support and Customer Service
• Strong ability to enhance Customer Satisfaction and handle inquiries effectively
• Excellent Communication skills, both written and verbal
• Proficiency in Troubleshooting and resolving customer issues
• Strong interpersonal skills and the ability to work in a fast-paced environment
• Fluency in English; additional language skills are a plus
• Basic computer skills and ability to navigate customer service software
• Previous experience in a customer-facing or support role is preferred