Customer Service Specialist
Customer Service Specialist
eue - european universities in egypt- Posted 7 months ago
- Be among the first 10 applicants
Job Description
Location:
New Administrative Capital
Department:
Marketing & PR
JOB PURPOSE:
To understand the customer needs and provide accurate, satisfactory answers to their Queries related to the university.
RESPONSIBILITIES AND TASKS:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns related to the university
- Identify customers needs, clarify information and provide solutions and/or alternatives.
- Seize opportunities to advertise about the university when needed.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
JOB SPECIFICATIONS:
o Education:
- Bachelor's degree in a relevant field.
o Experience:
- Minimum 1 Year of experience.
o Skills:
- Excellent command of spoken and written English.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding the university programs, services, and policies.
- Strong time management and decision-making skills.
If you meet the above requirements, we invite you to email your application to
[Confidential Information] while mentioning the position in the mail subject.
More Info
Key Skills
Professional phone voice
Decision-making skills
Strong time management
Excellent command of spoken and written English
Exceptional customer service
About Company
Skills:
provider networks , C1 English verbal and written communication skills, Attention To Detail, referrals, Healthcare Customer Service, Healthcare Benefits, Good Computer Skills, Medical Terminology, CRM and customer support platforms, Medical Insurance, Pre-Authorization, Problem-solving abilities, Eligibility Coverage, Claims Processing, Health Insurance