Customer Service Specialist

Job Description & Requirements:

• Act as the front-office representative for Corporate Customer Service at the branch.
• Welcome and assist corporate clients visiting the branch and provide professional customer service.
• Support clients with inquiries related to new account opening, including requirements and follow-up on the account opening status.
• Assist clients with KYC update requirements and follow up on ongoing KYC cases.
• Handle corporate clients inquiries related to operational and account servicing activities.
• Guide clients on required documents, forms and the appropriate process for their requests.
• Coordinate closely with the Corporate Customer Service team, Relationship Managers, and other relevant teams to follow up and resolve client requests.
• Follow up on pending cases and provide clients with clear status updates.
• Handle client concerns and escalations professionally and ensure proper follow-up until resolution.
• Ensure all requests are handled in line with bank procedures, regulatory requirements and agreed TAT.
• Strong communication and customer service skills.
• Good command of Arabic and English.
• Good interpersonal, problem-solving and follow-up skills.
• Ability to work under pressure and handle multiple client requests.
• Previous experience in customer service, banking or corporate banking is preferred