Customer Service Specialist - German Speakers

Company Description

iQor is a global customer experience business process outsourcing (CXBPO) partner supporting leading brands across the world. With 45,000 team members in 11 countries, the company combines three decades of operational expertise with AI-driven tools to enhance every stage of the customer lifecycle. iQor delivers scalable solutions through CXBPO, Growth as a Service, and infinityAiQ to drive customer acquisition, engagement, and retention. Guided by data intelligence and a people-first culture, iQor turns customer interactions into measurable growth and is recognized as a Great Place to Work® and a leader in CX excellence. Recent acquisitions of JumpCrew and OP360 strengthen iQor's capabilities in sales, marketing, and customer experience delivery.

Role Description

This is a full-time, on-site Customer Service Specialist role based in Cairo, Egypt. The Customer Service Specialist will handle incoming customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. Responsibilities include troubleshooting basic issues, documenting interactions in internal systems, and following defined processes and scripts while maintaining high-quality service. The role will support customer satisfaction and retention by actively listening, showing empathy, and escalating complex cases when needed. The specialist will also collaborate with team members and leaders to meet performance targets and participate in training to stay up to date on products, services, and procedures.

Required

• Graduates only.
• Fluency in German is a must (B2/C1).
• Good English communication skills.
• Strong customer service and problem-solving abilities.
• Previous customer service experience is a plus.

Benefits

• Competitive salary package.
• Transportation allowance.
• Medical and social insurance.
• Professional training and career development opportunities.
• Dynamic and multicultural work environment.