Company Description Masan is a privately held real estate development firm headquartered in Riyadh, with projects and assets across the Kingdom of Saudi Arabia. The company focuses on creating distinctive living spaces that elevate design, craftsmanship, and modern lifestyles. Quality and sustainability are central to Masan's approach, guiding every phase of development. Masan values ideas, passion, and an inclusive culture where people can grow and contribute meaningfully. The company seeks individuals who bring unique perspectives and are committed to long-term impact.
Role Description The Customer Service Specialist is a full-time, on-site role based in Riyadh, Saudi Arabia. This role is responsible for handling customer inquiries and requests through phone, email, and in-person interactions, ensuring professional and timely responses. The specialist will manage customer issues, follow up on resolutions, and coordinate with internal teams to provide accurate information and seamless service. Daily tasks include documenting interactions, updating customer records, monitoring satisfaction, and identifying opportunities to improve the customer experience. The role also involves supporting service quality initiatives, adhering to company policies, and representing Masan's commitment to excellence and hospitality in every interaction.
Qualifications
- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
- Experience in enhancing Customer Satisfaction and Customer Experience, including follow-up and feedback handling.
- Professional Phone Etiquette and clear communication skills for managing calls and client interactions.
- Excellent interpersonal, problem-solving, and conflict-resolution abilities.
- Proficiency in basic office software and customer service systems or CRM tools.
- Fluency in English; Arabic language skills are highly beneficial.
- Previous experience in customer-facing roles, preferably in real estate or related industries.
- High level of reliability, attention to detail, and ability to work in a fast-paced, on-site environment.
