Customer Service Specialist

About rite.

rite. is a French-made wellness supplement brand built around three principles: halal, vegan, and sugar-free. We are growing across Saudi Arabia and the UAE through e-commerce and retail.

Our KSA team operates like a startup: lean, fast-moving, and with plenty of ownership for early hires.

The role

You'll be the first point of contact for our customers while also supporting the wider brand experience.

You'll act as a product and wellness consultant, help shape how we communicate with customers, and support marketing and content execution across channels.

What you'll do

• Manage customer inquiries across WhatsApp, social media, and e-commerce
• Recommend products and routines based on customer needs
• Write and adapt customer-facing content in Arabic and English
• Support campaigns, promotions, community engagement, and marketing activities
• Share recurring customer feedback to improve products and communication
• Represent rite.s tone and values across every interaction

What we're looking for

• 2–3 years experience in sales and/or customer service
• Fluent written and spoken Arabic and English
• Strong communication and writing skills
• Organized, proactive, and comfortable in a fast-moving environment
• Genuine interest in wellness, beauty, or consumer brands

Growth

This role can evolve into brand & content, customer experience leadership, or broader marketing responsibilities as rite. grows in Saudi Arabia.

You'll work directly with the founders and Managing Director and have the opportunity to make a real impact on how rite. develops in the market.